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1.9 Based on 29 reviews
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    • Lack of quality service 5
    • Misrepresentation on price 4
    • Lack of communication 3
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Don't hire them if you have a pet related mess. I recently had them come out to clean a pet urination on a carpet that occurred while I was pet sitting for a family member. They performed the cleaning but there were lingering odors. They returned based on their 30 day guarantee but would not honor it because they detected moisture on the affected area and claimed it occured after the first cleaning. I think I would know if another urination... Read more

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  • From mobile
  • Aug 03
  • #894244

When you see one of their vans in the neighborhood, WATCH THEM CAREFULLY. After finishing a job at the house across the street, their rep used our driveway as a turn around and tore it up leaving visible tracks! Don't trust them!!

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7/28/16 - We just had Zerorez come out to clean our carpets. My wife spoke to the Zerorez salesperson and scheduled the cleaning for today. After spending several hours moving furniture, extensively vacuuming and preparing the ares to be cleaned, we were really disappointed. We had given them the exact dimensions and uses of ALL the rooms. We were quoted $329.00 plus tax for ALL of the rooms of those sizes, including extra prices because of one... Read more

Was this review helpful? 4 1

When I first heard of the zero res carpet cleaning I thought, just the thing we need. see me and my baby have pets and could use carpeted rooms cleand and areas of tile. 99$ over the radio :( but, when attempting to make an appointment the terms have changed and the now there are all kinds of added prices measurements and extra charge for water treatment ????? they told me almost $200 dollars for price and final total would be giving on site... Read more

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Carpet cleaner left without giving me a copy of my bill or discussing charges saying that he had bad reception. I was shocked after I called to received a copy, especially when I saw that they signed my name to the receipt. I sent several texts to try and get a response, finally getting what appeared to be a supervisor type and he did not seem to think that it was too big of a deal, certainly not to the extent that I did. Amazing. I am... Read more

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couldn't be more disappointed in a company I had really loved in the past. A few years ago I had them come out to clean my carpets and was very happy with the work they did. So when I moved into a new house a few weeks ago I couldn't wait to have them back. Really wish now that I hadn't. .... The new house I'm in now has carpets in the bedrooms and tile in the living room, dining room and kitchen. I had them clean both the carpets and the tile.... Read more

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Zerorez in Fredericksburg, Virginia is amazing! Tim came out for an appointment on a very short notice and while I was sick in bed. We were quoted over the phone for $166 for 3 rooms and some extra treatment. This was a gift from my husband's parents so they wrote the check for that amount. When Tim came out and spoke with my husband we realized the lady who did the quote underqouted us. After we explained that it was a gift and we had a check... Read more

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Chris and Zach came out today and did such a incredible job! My sectional couch, mattress, and carpets were all so worn and dirty I really didn't know how much I could expect from cleaning. They made everything look brand new! I even had big spots of oil-based food coloring in my carpet and they got it all out! I am so impressed I took pictures and showed my friends because it's really just incredible. This was my final step to get my home ready... Read more

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I called Zerorez to do my move out cleaning. I really needed them to do a good job, because my inspection was happening a couple days later. They sent a new york city slicker named Steve. He is THE ABSOLUTE WORST!!! Immediately he started with the upcharging routine. Then had the nerve to ask to use my water source (running up my bill). Then he told me he couldn't get this stain out or that stain out, but would charge me an extra $40 - $90 PER... Read more

Was this review helpful? 4 2

It was to be painfully evident to me I made a mistake. I'll try to be brief and accurate without emotion. Heard the ad on radio, called for appt. Set up time on phone. Rep was to be here 8-10. Arrived 230. Treated the three rooms. Carpet was soaked. Will dry in just a couple hours tech said. 48 hrs later carpet still wet. Now odd odor in two rooms. Charge was to be 99. Card was charged 149. Called office, rep says never a 99 price. No refund or... Read more

Was this review helpful? 3 1
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