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Always had our rug cleaned by Zeroez and always satisfied. The agent this time cleaned rug and it was great.

Suggested an additional application agent to remove dog stain oder . After application the carpet turned brownish orange . we have repeatably tried thru Angies list to arrive at an agreement to no avail Owner for ever would not accept any blame and would not return calls. Finally sent a letter and proposed we use a third party professional inspector from IIrc and we agreed who ever was right on wrong the wrong would pay for carpet inspection and owner of company would get their insurance co involved.

We did just that and the report was sent to zeroez saying it was their chemical that caused the problem . Now they wont respond again acknowledging the findings

Reason of review: Damaged or defective.

Location: Miami Beach, Florida

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love how they didn't respond to this

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