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I was annoyed with a vomit odor from my son’s five-day flu. I called Zerorez specifically about removing the odor. The man who booked the appointment said they treated odors with a THREE-STEP BIOLOGIC TREATMENT PROCESS “THEY FIRST NEUTRALIZE IT, THEN THEY CLEAN IT,...
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1.0
#1132571
I was annoyed with a vomit odor from my son’s five-day flu. I called Zerorez specifically about removing the odor. The man who booked the appointment said they treated odors with a THREE-STEP BIOLOGIC TREATMENT PROCESS “THEY FIRST NEUTRALIZE IT, THEN THEY CLEAN IT,...
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#1132569
I explained that I had only one area rug that needed to be cleaned on their website form which is very limited. I scheduled the service and the person wanted to charge me $300 to clean a 10'x12' area rug. He asked if it had pet stains, I said "no" he agreed but then...
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#1131315

Zerorez - No show was told tech was at my home at 2:00 PM

Zerorez
#1103551
1.0
Details
Call the office was told the tech was there and no one answered the door, was told tech tried to call my phone it never rang and no missed calls also was told the tech left a notice on my door there was no notice on my door I took the day off for this cleaning in closing will never use your service
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Zerorez - Not pissed at all.

Zerorez
#1098668
4.3
Details
I used Zerorez and was very satisfied!! The lady who cleaned my carpets and large area rug, did a great job. I was very satisfied with the quality of work for the $$$.
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
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Product or Service Quality
Reliability
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Zerorez Carpet Cleaning Service Review

Zerorez
#992809
1.0
Details
They came to clean a rental unit. The carpets looked just as dirty after the cleaning as they did before. I ended up using a spot spray and it took out even the worst stains. I had another rental unit with the same carpet and pretty much the same dirt. I used a different carpet cleaning service and was astounded at how good the carpets looked when they had finished. I'll never use Zerorez again.
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Short Review on October 22, 2016

Zerorez
#941275
1.0
Details
129 3 rooms and a hall? I can use Stanley Steemer and get 2 rooms and a hall for 99 and they do a better job.
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
They ripped me off. Promised me to get my bond back but when Agent had some query, I called and they asked for extra $ for another visit. I Paid that too and still agent was not satisfied. I called them but never came back and eventually agent called his cleaner and...
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#1131009
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Ended up paying $830 and carpets looked just the same as before. Called customer service and they put me in touch with a manager. The manager called and assured me that he would come up with a resolution and call me by the end of the day due to the awful job that was...
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Anonymous
Orange Crush

I know they advertise eco friendly cleaning solutions (apparently NO SOAPS/just WATER!?!?) but I think you're honestly better off renting the Rug Doctor (from grocery or Big B...

#1130341
Head Zerorez come out to the house to clean the carpets. Sold us extra services and we had two stains that we pointed out to begin with. They suggested a special treatment and the next day both the stains were darker and two to three times as large as they were before...
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Anonymous
Smitty

And you left it like this ?What did you sign prior to authorize service ?

1.7
#1125792
I live just about in the middle between Omaha & Des Moines and the Omaha franchise says they won't come to my town unless I have 2 more customers besides me. & the Des Moines franchise says the don't come this far. That I get but the Omaha franchise wants me to get...
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La Vista, Nebraska
#1125083
WOULD NEVER USE THIS COMPANY A TOTAL RIP OFF OVER CHARGED US BU DOUBLE AND VERY RUDE TOO WE MADE APOINTMENT AND GOT DOUBLE CHARGED WITH A UP SELL OF DOUBLE THE PRICE QUOTED THIS COMPANY HAS A PLAN RIP YOU OFF THEN TRY TO SMOOTH ALL OVER AFTER BY ACTING SO NICE WHEN YOU...
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Anonymous
Callahan

It's difficult to take this complaint seriously when you haven't used any punctuation, you have several miss spelled words and you've typed the entire thing in capital letters...

1.0
I didn't like
  • Service and the price gauging
#1114335
Was quoted a price after walk through. Came back an hour later and technician stated he forgot to add in 3 runners. I don't know how he could have forgotten. He went into garage and lifted up runners and looked at both sides on each rug. So he went from quoted price of...
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#1104726
They picked up an area rug, cleaned it and when it came back it had a hole in it. The customer service rep said that I was told there was a hole in it when they picked it up - I was not. (impossible to have a hole in the rug as it was under a bed). I was promised a...
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1.1
I liked
  • Friendly service tech
I didn't like
  • Lack of customer service after job
#1104180