Was quoted a price after walk through. Came back an hour later and technician stated he forgot to add in 3 runners. I don't know how he could have forgotten. He went into garage and lifted up runners and looked at both sides on each rug. So he went from quoted price of...Read more
They picked up an area rug, cleaned it and when it came back it had a hole in it. The customer service rep said that I was told there was a hole in it when they picked it up - I was not. (impossible to have a hole in the rug as it was under a bed). I was promised a...Read more
I was told before the tech started that the stains in my carpet would either be removed or at the very least minimized. After he was done & we did the walk thru, the stains seemed to have disappeared. I was elated!! Several hours later, when the drying process had...Read more
Zerorez - No show was told tech was at my home at 2:00 PM
Call the office was told the tech was there and no one answered the door, was told tech tried to call my phone it never rang and no missed calls also was told the tech left a notice on my door there was no notice on my door I took the day off for this cleaning in closing will never use your service
Zerorez - Not pissed at all.
I used Zerorez and was very satisfied!! The lady who cleaned my carpets and large area rug, did a great job. I was very satisfied with the quality of work for the $$$.
Zerorez Carpet Cleaning Service Review
They came to clean a rental unit. The carpets looked just as dirty after the cleaning as they did before. I ended up using a spot spray and it took out even the worst stains. I had another rental unit with the same carpet and pretty much the same dirt. I used a different carpet cleaning service and was astounded at how good the carpets looked when they had finished. I'll never use Zerorez again.
Short Review on October 22, 2016
129 3 rooms and a hall? I can use Stanley Steemer and get 2 rooms and a hall for 99 and they do a better job.
The job was going along, one tech was using his cell phone a lot. The other working hard, then the 2 of them. when complete. The tile looked great in the center pretty much. Wait, I said, you measured from edge to edge, in the kitchen, hall and bathroom. 'We do NOT...Read more
- When they left
- Not much about this situation
- Technician was friendly and professional
I didn't like
- Bait switch not a good job
- Carpets still very wet and spots still present
- Zero results
When the call was made the primary . . .was to have the tile cleaned. In addition three rooms of carpet. The two men showed up, and on time, first began to make an effort to bye pass the tile. Got that straightened and the work began. Tile looked very clean and nice. ....Read more
My carpet was left soaking wet and was found almost 2 hours after the service tech had left my house as I didn't want to walk on the freshly cleaned carpet. I called the company. The service agent Melissa was not able to schedule someone to come out to do "dry passes"...Read more
After reviewing every area that needed treating and walking through it with the tech, the agreed upon price increased by $500 over what I was told it would be when I called. I agreed to pay the extra money; however, when the work was complete, the tech left without a...Read more
Extremely vindictive and rude people. Neither employees nor management care about their business neighbors, parking their vehicles in front of other businesses, forcing those customers to park elsewhere, or blocking the fire lanes with their work vans, blaring their...Read more
I didn't like
- Rude employees
I called Zerorez June 3 , 2017 to clean my carpet. I have almost 1900 sq feet. The cleaner was at my home for less than 45 minutes. I was charged an extra $37 to clean a small walk in closet. Yes the stains in the closet were either missed or they came back the next...Read more
Zerorez has false advertising!! They tell you that it will be one price and then when they are done they tell you about several other fees. I was going to use them on both of my homes, but not now. I spoke with one of the managers and he said he would make it right and...Read more
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