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My carpet was left soaking wet and was found almost 2 hours after the service tech had left my house as I didn't want to walk on the freshly cleaned carpet. I called the company. The service agent Melissa was not able to schedule someone to come out to do "dry passes"...
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After reviewing every area that needed treating and walking through it with the tech, the agreed upon price increased by $500 over what I was told it would be when I called. I agreed to pay the extra money; however, when the work was complete, the tech left without a...
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1.6
I liked
  • Technician was friendly and professional
I didn't like
  • He did not complete the work as agreed to
#1073217
Extremely vindictive and rude people. Neither employees nor management care about their business neighbors, parking their vehicles in front of other businesses, forcing those customers to park elsewhere, or blocking the fire lanes with their work vans, blaring their...
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1.0
I didn't like
  • Rude employees
#1060545

Zerorez Carpet Cleaning Service Review

Zerorez
#992809
1.0
They came to clean a rental unit. The carpets looked just as dirty after the cleaning as they did before. I ended up using a spot spray and it took out even the worst stains. I had another rental unit with the same carpet and pretty much the same dirt. I used a different carpet cleaning service and was astounded at how good the carpets looked when they had finished. I'll never use Zerorez again.
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Short Review on October 22, 2016

Zerorez
#941275
1.0
129 3 rooms and a hall? I can use Stanley Steemer and get 2 rooms and a hall for 99 and they do a better job.
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Short Review on September 22, 2016

Zerorez
#923538
1.2
Advertises one price then you call and they add a $15 trip charge on
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Short Review on September 15, 2016

Zerorez
#919307
4.3
Price did seem to go up a little after phone consultation.
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I called Zerorez June 3 , 2017 to clean my carpet. I have almost 1900 sq feet. The cleaner was at my home for less than 45 minutes. I was charged an extra $37 to clean a small walk in closet. Yes the stains in the closet were either missed or they came back the next...
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Zerorez has false advertising!! They tell you that it will be one price and then when they are done they tell you about several other fees. I was going to use them on both of my homes, but not now. I spoke with one of the managers and he said he would make it right and...
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#1046145
I hired zerorez to come clean the apartment complexes that I own because I just had a bunch of college kids/tenants leave for summer, we were scheduled for an arrival time between 3:00pm to 5:00pm, they showed up at 7:20!!! however I wanted to try their "empowered...
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Anonymous
Anonymous

This doesn't sound like the Zerorez I know. They've always bent over backwards for our business.

Anonymous
Anonymous

Thanks for your information. I'm going to call a local company now!

#1045688
Zerorez - Liars and scammers
I scheduled a carpet cleaning early in the week for today, 5/6/17. I received a confirmation email and was told they would arrive between 10-1 today, with it probably being during the first half of the appointment time. At 1:10 pm I called the listed number and was...
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1.3
#1043808
I had zerorez come out to clean carpets in two houses and both houses (fairly new) ended up smelling like dirty carpeting for the next 3 days. The $99 special turned up being $185 specials in both houses. I called to complain about the smell and the quality control...
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I called and set the appointment up i was expecting them to be here between 8:30 & 9:00 it was after 9:30 when I get a call saying that guy could not come down my dirt road because he said he was sinking and would get stuck i talked to the office people and the driver...
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3.0
#1039243
ZeroRez touts 3 room special for $139. What they don't tell you is that they tack on another $15 dollars for driving to your house! Now, $15 dollars in the grand scheme of things is not a lot of money but my point is that the secret $15 charge is never communicated to...
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#1034660