Zerorez
Reviews and Complaints
A tad disappointed after hearing the GREAT ads on the radio
Ruined carpet from application reaction
Always had our rug cleaned by Zeroez and always satisfied. The agent this time cleaned rug and it was great.
Suggested an additional application agent to remove dog stain oder . After application the carpet turned brownish orange . we have repeatably tried thru Angies list to arrive at an agreement to no avail Owner for ever would not accept any blame and would not return calls. Finally sent a letter and proposed we use a third party professional inspector from IIrc and we agreed who ever was right on wrong the wrong would pay for carpet inspection and owner of company would get their insurance co involved.
We did just that and the report was sent to zeroez saying it was their chemical that caused the problem . Now they wont respond again acknowledging the findings
False advertizement
Called out Zerorez after seeing commercial with Jill Becker and owners. One of the last questions Jill asked, will this cleaning get out pet stains. The answer was absolutely.
So when you go online to try and set up an appointment you can not schedule or have someone schedule an appointment with agreeing to some additional terms ( all of them ). Of course one of the terms was that if there are pet stains they will charge extra for " TRYING " to remove the stain.
So when the technician came to out house he walked in and told us that all Zerorez cleaning will do is refresh the carpet. That if carpets are to bad there is additional charges. He also said the very light pet stains we have would not come out even if he uses his special cleaning. He went as far as spraying a pet stain and tried to clean it and it did not work.
The only thing good that came out of the techs was the fact this guy was very HONEST about it up front and even went the extra mile to prove the cleaning does not work on pet stains. I can't say the same for the 2 guys in the commercial.
I work for a service company that everyone in the Atlanta Area knows well. If our company made empty promises we would bend over backwards to try to please the customer. We offer a satisfactory guarantee which means do what it takes to make the customer HAPPY. THATS CUSTOMER SERVICE.
- Misleading
Preferred solution: Let the company propose a solution
ZEROREZ WHAT A RIP OFF MINNEAPOLIS MN
- Rip off
Preferred solution: Price reduction
Zerorez was a disaster.
They use water!!!! My carpets look like they were never cleaned.
I had them come back and they did them over. Still are black in the traffic areas. I am shocked. 90 percent of the stains are still there.
Now I am forced to hire another company. I seriously don't understand how a company expects to last if the product doesn't work. I have had my carpets cleaned 15 times in the past with small independent and never had an issue. I heard the ad on the radio and decided to give Zerorez a try.
What a complete joke.
I will never use this company again. I wish I could get my money back.
Restaurant $50.00 Gift Card
After writing my review on your company, I now read even more reviews and realize there will not be the restaurant gift card advertised to customers. I did call regarding this today and was told in about 45 days and the girl answering the phone must have been doing something else more important than her job.
Most customers believe when they pay for the work, they will receive the gift promised but this is not the case. By the time 45 days go by, they are banking on everyone forgetting it and moving on.
Not only are my carpets still wet after what is now, 10 hrs but I will follow up on this card, for the principal of it. Sure wish I had read the reviews even though I have used Zerorez several times before today, just did not realize they no longer just use the 1 cup water they claim.
Zerorez cleaning in Arlington Tx
For several years I have used Zerorez. They used to do a good job.
Today, will be my last time to use them. The man arrived at 10:30 and it is now after 8:00pm and every room of carpet is still very wet and unable to even walk on it. He said he was using a newer chemical that would enable the carpet to dry in approximately 2-3 hrs rather than the usual 4-5 hrs. It has now been over 8 hours and still very wet.
We turned on the A/C as he suggested and also all the ceiling fans and even had to bring in room fans after 3 hours and still all wet. It is only my husband and I and hardly no traffic and certainly no pets or bad stains. The basic shoe dirt and small spots are exactly as they were before he came. I would have been better off to use a can of Resolve, spray and wipe, which is what we will be doing tomorrow if it is ever dry.
The man was very polite and very nice and I am sure did his best, but that was not what I needed. I just wanted the basic traffic dirt removed. Every spot is still present. No quality any longer therefore, no business from us any longer.
Will not allow them to come back out with even more water to re-do, can not risk having to remove carpet due to mildew.
The man himself, like I said, was very nice but the company is not what it used to be.
- Carpets still very wet and spots still present
- After 8 hrs
Zerorez zero cleaning and tons of water in your house
Zerorez Carpet Cleaning Review from Des Moines, Iowa
Zerorez Carpet Cleaning Review from Des Moines, Iowa
No Issues at all
A company is only as good as it's employees
- Lack of quality service
Preferred solution: Price reduction
DO NOT USE they don't appreciate the customer.
Zerorez Carpet Cleaning Review from Mountain View, California
Carpet cleaning by Zerorez - Las Vegas, Nevada
- Lack of quality service
- Misrepresentation on price
Preferred solution: Price reduction
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love how they didn't respond to this