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WARNING! WARNING! USER BEWARE!

THE FOLLOWING CAN HAPPEN TO YOU TOO!

You cant make this stuff up!

Is there a minus rating star?

I heard an advertisement on WSB radio regarding Zerorez. So, based on the reputation of WSB radio I decided to contact Zerorez to clean my carpets. Living room, dining room, one bedroom, hallway and stairs.

Here is where the horror story begins.

They arrived on time and set up their cleaning equipment and did the carpets. I was told it would be dried in about 6 hours. Well, after 24 hours I realized the carpets were completely soaked. I called them back and they brought a few fans in a feeble attempt to dry all the carpet. After 72 hours, the carpet was still wet and I began to smell a horrible odor. I called them back and they sent a water restoration person to determine conditions. Prior to that I purchased fans and in a few days 24 hours a day had dried out the carpet. He found the carpets now dry. He did not check all the rooms. Zerorez now told me the carpets are dry. However, they would not address the stink!

As a result of my complaint to them of stinking carpets they sent an environmental specialist for mold investigation. Zerorez called to inform me that there was no airborne mold detected. I told them that is all wel and fine but what about the stink of entire carpet. Environmental specialist told them definite stink on stairs only. I told them all carpet stinks to varying degrees. Now get this, they wanted to send another evaluation company. Finally I said enough is enough. I will not take a day off of work for your third person to say no mold no moisture. I TOLD THEM IRREGARDLESS OF YOUR FINDINGS MY CARPET STILL STINKS.

Do you see what is going on here?

For soaking my carpets they should have done the right thing and replace the entire foul stench carpet.

I asked them for my $300.00 refund. They never even considered to refund my money or they would have made the offer.

My last conversation with them is I would inform as many people as a can of this absolute horror story. Bottom line here is my carpets stink.

During this whole process it was like my fault.

All I did was call them as a recommended by WSB radio to clean my carpets. Now I am left as the victim.

Please let all your friends know. THIS CAN HAPPEN TO YOU TOO AND YOU WILL BE WRITING ONE OF THESE TOO!

By the way, sassy customer service.

I will post this consumer warning on as much social media as I can to warn people so some poor soul does not have to be humiliated as I do from this incident.

I will also post this on the WSB radio site and I am about ready to send through their contact email, stating this pertains to one of your Advertisers.

Remember, all I did was call them to clean my carpets!

Reason of review: Bad quality.

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PissedConsumer Official
On Behalf of Pissed Consumer Help Center

Zerorez FAQ page states that the carpets get dry in 4-8 hours. However, it may last longer depending on the humidity of your house. Find out more about the company here "Help with Zerorez" You can also contact Zerorez customer support by phone (866) 937-6739 or by email customercare@zerorezcharlotte.com

Guest

They came to our house and tried to upsell us right away with more than twice the base pay. I said No. After reading the reviews, I'm glad I sent him on his way.

Guest

In Atlanta too and listen to WSB. Was thinking of calling them.

Now? No way. Are you listening ZeroRez?

Do you even care? Point is reputation is EVERYTHING

Guest

Huh? Why are you confusing the Mormon church with Zerorez?

They are not the same. But thanks to all the bad reviews!

-- I'm going to cancel my appointment. I started getting a bad feeling when I noticed they were trying to up-sell me on the phone.

Guest

I was ready to hire this company base on the TV ad, but decided to do some research first. Glad I did.

Based on this customer's review, I'll look for another company. Thanks.

Guest

The radio didn't recommend them they were paid to read the script. The Mormon church of zerorez is all about the money and taking advantage of sheep. Just enjoy the residue of the Lye residue they left behind which they clean with.

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