Most helpful review
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Ended up paying $830 and carpets looked just the same as before. Called customer service and they put me in touch with a manager. The manager called and assured me that he would come up with a resolution and call me by the end of the day due to the awful job that was...
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3 comments
#1721370
Home Improvement Expert

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ID
#1130341 Review #1130341 is a subjective opinion of poster.
Service
Zerorez Carpet Cleaning Service
Reason of review
Bad quality
New Reviewer

I have had other Zerorez cleanings which turned out well. However, this cleaning was a total disappointment and I will never use Zerorez again.

Poor cleaning job. I used a home Bissell unit and redid many areas which were not clean and developed spots. When the weather is dry I will completely redo my covered porch, which does not look as if it was cleaned at all--dirty spots and dried in streaks. Other friends and neighbors have asked about the job you folks did and I told them how disappointing it was. So far three people who would have called you will also never use you. I really should get some type of refund from you. My Invoice #: 31754 Date of Service: 5/13/22

User's recommendation: Don't use this company. I had to redo many areas myself.

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ID
#3677564 Review #3677564 is a subjective opinion of poster.
Location
Eugene, Oregon
Pros
  • Used before
Loss
$253
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

False advertising

Quoted one price, charged another. Didnt get a receipt upon payment. No receipt was given to my wife. I had to leave or things would have been different.

User's recommendation: Get everything in writing before job starts, make sure the price quoted is the one you are being charged. Ask about any additional charges. Ask about any additional charges before the job starts. Get everything in writing. Don’t pay until you have a legitimate receipt for all the services are rendered. If you sign up online make sure you are getting that price. Call ahead of time. Make sure the receipt is filled out before the service is performed. Ask a lot of questions about what the job entails. Let the buyer beware.

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ID
#3495791 Review #3495791 is a subjective opinion of poster.
Location
Santa Ana, California
Loss
$54
Preferred solution
Price reduction
I had set up appointment for Zerorez to come over to my house two weeks ago told him ahead of time bring extra hose due to where my apartment is located and also they told me they could be there between 3&6 They cannot be there in the a.m. I said OK so I proceeded...
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ID
#2963360 Review #2963360 is a subjective opinion of poster.
Location
Detroit, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

I have a complaint and would like to speak with someone other than the current manager or supervisor at the Morrisville, NC facility, Kia (sp?) Kyah . She is avoiding my calls and not returning calls to me. I wish to speak with someone ASAP! I want my rug returned and wish to hear from someone ASAP! Please do no share my contact information with a 3rd party.

User's recommendation: Don’t send your rug out to them!

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ID
#2670261 Review #2670261 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full Refund OR my rug returned ASAP

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I use them annually for the same rooms to be cleaned

This year the "kid" comes in and before he even pulled the equipment from his truck states "is this tip right on here?" I said I didn't put a tip or even see an invoice-you didn't do anything yet. I point him to the first room that was going to be cleaned. Again the same 3 rooms EVERY year. He says this is oversized and I will have to charge you double for this room. I take him to room 2 and he says the same thing. I Th.

User's recommendation: Very unhappy after years of being a loyal customer.

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ID
#2657917 Review #2657917 is a subjective opinion of poster.
Location
Gilbert, Arizona
Preferred solution
Let the company propose a solution
New Reviewer

Carpet doesn't appear clean, and really feels hard..

I really expected my carpet to look clean and fluffy. I saw your demonstration on channel eight, Dallas, Texas. What a let-down! Contact made (telephone) with Erica, she assured me someone would call me. Day two, I am still waiting. Such a rip off. Will not recommend.
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ID
#2503983 Review #2503983 is a subjective opinion of poster.
Cons
  • Poor service
Loss
$121
Preferred solution
Full refund
New Reviewer

Had a bad job done

Zerorez - Had a bad job done
Zerorez - Had a bad job done
No call back no come back was told they couldn't and wouldn't come back no refund but the have 100 percent satisfied policy
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ID
#2471037 Review #2471037 is a subjective opinion of poster.
Service
Zerorez Carpet Cleaning Service

Had a bad job done

Guy really beat me out of 200 dollars did three rooms in less than 30 mins did go behind any door didn't clean along walls I would not recommend this company to clean dog cages talk with the guy boss he tells me he's coming to redo it yet today he calls to tell me his boss want let him come cause I was rude on the phone when I only asked for corporate phone number only to be told no one has it this company is a scam huntsville don't use them I'll do it half price
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ID
#2461081 Review #2461081 is a subjective opinion of poster.
Location
Huntsville, Alabama
First the guy came in to my home with a mask covering his mouth only and no foot covering. He wanted me to help him move a couch, love seat, and rocker to the driveway for cleaning. I told him I couldn't do that and didn't want to since it was a rainy day in January....
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ID
#2382399 Review #2382399 is a subjective opinion of poster.
Location
Medford, Oregon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer Service

On 11/25/20 Tyson, the tech arrive. Clean 4 rooms hall &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; stairs. After the clean Tyson stated if,I not please after carpet dries I could call office to address my concerns. On 11/27/20 I called in spoke with Derek McNeal which was not good. He totally disregarded my concerns and stated he would send someone out as a courtesy when he knew he was going to instruct that person when they arrived not to reclean my carpets. Also, I feel he scheduled my date to send someone out when my check cleared. I am not happy with the way I was handled.
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ID
#2314744 Review #2314744 is a subjective opinion of poster.
Service
Zerorez Carpet Cleaning Service
Pros
  • Technician was friendly and professional
Cons
  • Run around about damaged caused
Loss
$333
Preferred solution
Deliver product or service ordered
I thought since Zero Rez was so highly talked about on the radio station I listen to everyday that I would give it a try. I liked the concept they advertised. One thing they do not tell you until you schedule is that there is a fee for dumping your water. Okay an extra...
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ID
#2305956 Review #2305956 is a subjective opinion of poster.
Location
Eugene, Oregon

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Verified Reviewer
New Reviewer
Today, October 9, 2020 at 4:30pm, a zerorez driver ran me off the road and into an emergency lane while trying to pass me on a merge. The full length of my 16 foot box truck was ahead of him on the merge. He accelerated past me anyways. I had to drive into the...
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ID
#2218680 Review #2218680 is a subjective opinion of poster.
Location
La Mesa, California

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Verified Reviewer
New Reviewer
I had zerorez come out to clean the carpet in my home. The equipment they use does a good job. I mean they were able to get out some pretty tough stains, not all them but some. The problem is the guy who came out was in an extreme hurry and didn't get all the carpet in...
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ID
#2125013 Review #2125013 is a subjective opinion of poster.
Location
Carrollton, Texas
Service
Zerorez Carpet Cleaning Service
Pros
  • Good equipment
Cons
  • Poor service
  • Poor customer service
Loss
$200
Preferred solution
Full refund

Complaint

Technician, did not want to work when he called me to confirm appt. He asked if I wanted to reschedule for another day, when he arrived said he could not do the job we had to move all our furniture we're 80 years old that just couldn't happen. I called the company the day before to see if there was anything I should do they said no just vacuum. I am very unhappy booked this appt. A month ago, canceled a lunch for my grandsons birthday. The company didn't care!
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ID
#2023970 Review #2023970 is a subjective opinion of poster.
Location
Poway, California
Service
Zerorez Cleaning Service
Pros
  • Used before
Preferred solution
Deliver product or service ordered
New Reviewer

Unhappiness with work done

When they tried to clean a spot on my loveseat about the size of my little fingernail it resulted in a fist sized spot. Attempts to remedy resulted ultimately in having the piece of furniture reupholstered. The owner Bobby was never on time with any of the appointments - even the first one when they came to clean.

User's recommendation: Don’t use Zerorez of Greer SC.

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ID
#2023721 Review #2023721 is a subjective opinion of poster.
Cons
  • No concern for customers time

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