Zerorez

Horrible service. Carpet cleaning was not good, and they refused a refund after we had to redo it with another company. Takes your money and runs.

My large area rug looks worst than when they picked it up. I dont think it was ever cleaned by Zerorez.

They said they would pick up and redo. Once the driver got back to my house to pick up he took pictures sent to floor mgr in Atlanta and said wool is hard to clean and would not redo.

Only wanted to give me a 20 percent refund. Wished I read reviews first.

Still waiting on customer service to due something about the bad information the service technician told me and my wife about mold which was not accurate

Do not book this company

Scheduled carpet cleaning (scheduled over a week)

arrival window 330pm - 530pm

They called 241pm to let me know they needed to cancel & need to reschedule til Monday. They did not have techs in my area - or anytime over the weekend.

I asked why they are calling on such short notice - said they didnt know until now - but somehow they know they dont have anyone in my area Friday/Saturday/Sunday

THEY WERE ALWAYS MY GO TO CARPET CLEANERS

NEVER AGAIN

Poor cleaning job. I used a home Bissell unit and redid many areas which were not clean and developed spots.

When the weather is dry I will completely redo my covered porch, which does not look as if it was cleaned at all--dirty spots and dried in streaks. Other friends and neighbors have asked about the job you folks did and I told them how disappointing it was.

So far three people who would have called you will also never use you. I really should get some type of refund from you.

My Invoice #: 31754 Date of Service: 5/13/22

They have serviced a neighbor twice now. They arrive mid-morning and stay for 30 minutes or more.

The van noise is invasive and deafening.

If you are a late sleeper, lots of luck. There has to be a better way to insulate the oscillating racket.

Quoted one price, charged another. Didnt get a receipt upon payment.

No receipt was given to my wife. I had to leave or things would have been different.

I have a complaint and would like to speak with someone other than the current manager or supervisor at the Morrisville, NC facility, Kia (sp?) Kyah . She is avoiding my calls and not returning calls to me.

I wish to speak with someone ASAP! I want my rug returned and wish to hear from someone ASAP!

Please do no share my contact information with a 3rd party.

This year the "kid" comes in and before he even pulled the equipment from his truck states "is this tip right on here?" I said I didn't put a tip or even see an invoice-you didn't do anything yet. I point him to the first room that was going to be cleaned.

Again the same 3 rooms EVERY year. He says this is oversized and I will have to charge you double for this room.

I take him to room 2 and he says the same thing. I Th.

No call back no come back was told they couldn't and wouldn't come back no refund but the have 100 percent satisfied policy

I really expected my carpet to look clean and fluffy. I saw your demonstration on channel eight, Dallas, Texas.

What a let-down! Contact made (telephone) with Erica, she assured me someone would call me. Day two, I am still waiting.

Such a rip off. Will not recommend.

Guy really beat me out of 200 dollars did three rooms in less than 30 mins did go behind any door didn't clean along walls I would not recommend this company to clean dog cages talk with the guy boss he tells me he's coming to redo it yet today he calls to tell me his boss want let him come cause I was rude on the phone when I only asked for corporate phone number only to be told no one has it this company is a scam huntsville don't use them I'll do it half price