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In December, I made a telephone appointment for the Holyoke, MA Zerorez tech who is based on Thorpe Ave. in Holyoke, to come and clean my carpets at 2:00 p.m. one day, ironically, only a half dozen blocks away from his Thorpe Ave. location. I took time off from work....
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1.0
#1166856
https://photos.app.goo.gl/m1Uk3IV6HRxZm9fY2 Watch the video and see how the steal your money right before your eyes I still haven't heard from any of the people who worry about the bottom line and what a few well placed negative comments cold do to the bottom line of a...
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Anonymous
Kevin

Bob,We are sorry that you feel your service wasn't up to par. Each day we work with our technicians to train them and focus on the the importance of great customer service. ...

1.3
I liked
  • When they left
I didn't like
  • Thieves
  • Bait and switch
  • Bait switch not a good job
#1157136
Loved every thing! We just purchased a new home and carpets needed cleaning. Joel showed up well on time, was courteous, professional and knew his job! The floors through the whole house prior were horrible, but when he finished, they looked amazing for just using...
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5.0
#1156243

Zerorez - Worst carpet clean ever

Zerorez
#1166931
They did a terrible cleaning job and then ignored my complaints saying I had signed their waiver. Their technician tricked me into signing this on his mobile phone without my permission
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Zerorez - No show was told tech was at my home at 2:00 PM

Zerorez
#1103551
1.0
Details
Call the office was told the tech was there and no one answered the door, was told tech tried to call my phone it never rang and no missed calls also was told the tech left a notice on my door there was no notice on my door I took the day off for this cleaning in closing will never use your service
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Zerorez - Not pissed at all.

Zerorez
#1098668
4.3
Details
I used Zerorez and was very satisfied!! The lady who cleaned my carpets and large area rug, did a great job. I was very satisfied with the quality of work for the $$$.
Comment
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Zerorez Carpet Cleaning Service Review

Zerorez
#992809
1.0
Details
They came to clean a rental unit. The carpets looked just as dirty after the cleaning as they did before. I ended up using a spot spray and it took out even the worst stains. I had another rental unit with the same carpet and pretty much the same dirt. I used a different carpet cleaning service and was astounded at how good the carpets looked when they had finished. I'll never use Zerorez again.
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Product or Service Quality
Value for money
We had Zerorez come out and clean the entire house and one chair. The smell was overpowering. I had to immediately pull out my machine and rinse the carpets with Hot Water. This did not eliminate the smell, but reduced it enough to stay in the house. The chair is a...
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#1139832
I was annoyed with a vomit odor from my son’s five-day flu. I called Zerorez specifically about removing the odor. The man who booked the appointment said they treated odors with a THREE-STEP BIOLOGIC TREATMENT PROCESS “THEY FIRST NEUTRALIZE IT, THEN THEY CLEAN IT,...
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1.0
#1132571
I explained that I had only one area rug that needed to be cleaned on their website form which is very limited. I scheduled the service and the person wanted to charge me $300 to clean a 10'x12' area rug. He asked if it had pet stains, I said "no" he agreed but then...
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#1131315
They ripped me off. Promised me to get my bond back but when Agent had some query, I called and they asked for extra $ for another visit. I Paid that too and still agent was not satisfied. I called them but never came back and eventually agent called his cleaner and...
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#1131009
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Ended up paying $830 and carpets looked just the same as before. Called customer service and they put me in touch with a manager. The manager called and assured me that he would come up with a resolution and call me by the end of the day due to the awful job that was...
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Anonymous
Anonymous

WHY did u pay $830 if u weren’t satisfied?

Anonymous
Orange Crush

I know they advertise eco friendly cleaning solutions (apparently NO SOAPS/just WATER!?!?) but I think you're honestly better off renting the Rug Doctor (from grocery or Big B...

#1130341

Head Zerorez come out to the house to clean the carpets. Sold us extra services and we had two stains that we pointed out to begin with. They suggested a special treatment and the next day both the stains were darker and two to three times as large as they were before...
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Anonymous
Smitty

And you left it like this ?What did you sign prior to authorize service ?

1.7
#1125792
I live just about in the middle between Omaha & Des Moines and the Omaha franchise says they won't come to my town unless I have 2 more customers besides me. & the Des Moines franchise says the don't come this far. That I get but the Omaha franchise wants me to get...
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La Vista, Nebraska
#1125083