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Zerorez - Carpet price and rip off

I had zerorez out to clean my carpet and they advertise on tv 3 rooms and a hallway for $139. Well when the guy came out there was a service charge of $15 for booking the appt. Then he said my master bedroom was too big to be considered 1 room and he would have to charge me an additional $20. This place is a joke! I will never use them again nor will i refer anyone to use them!
1.4
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1340033
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Zerorez - They messed up and didn't own up to it

We used their air duct services when the service tech left we noticed our fan in the furnace was still running. They sent someone the next day to take a look at it and they didnt know what was wrong so zerorez sent out a contractor who said our fairly new furnace was broken. Zerorez said they would not pay calling it a coincidence. A 500 dollar service has turned into an over 1300 dollar expense.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1340023
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Zerorez - Not good

They cannot remove stains, just dirt. I have pet stains and it cost me $400+ to learn that lesson. They offered me 1/2 back but never delivered on that promise either.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1318706
Scheduling service was easy and efficient, also receive an email and an appointment confirming my appointment. Attendant arrived within the scheduled time and was very professional. However the cleaning capabilities were lacking, and he was pushy on selling additional...
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1.5
#1308529
On June 23 we had zerores do our house carpets. The first time we used them they were great. This time I thought they were great too, but days later noticed the carpets were not as clean as first time. We had to go out of town twice since then and I didn't notice until...
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#1307176
Was given a quote of $130 to clean carpet from Zerorez Nashville. Guy was in the house less than 5 minutes, and pushed upsell of over several hundred dollars. Seriously, he walked in and said our hardwood floors looked dull and we are doing it all wrong. He said he...
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1.6
I liked
  • When they left
#1278736
I scheduled over a week ago to get my carpets cleaned this morning they were supposed to give me a call yesterday to confirm with me. I had talked previously about how I could only have it done in the morning so when I called them today to see why they didn’t call...
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#1275946
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Zerorez - Unprofessional

Cancelled my appointment 10 minutes before the scheduled appointment window.
#1272413
5/22/18—My wife was quoted 3 rooms, hallway, and stairs for $185. It became $400 when they arrived. I questioned the several options they listed. Deep cleaning vs cleaning? So we paid $244 for what I hope was a good job. Although, it took less than an hour which...
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1.8
#1262034
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Zerorez - Dissatisfied

The first time was good about 4 years ago! The next time the inexperienced associate who cleaned the carpets forgot many areas and when I called them to come back to have the carpet redone the truck broke down and they couldn’t finish the job and I never heard back from the company!! Very unprofessional
2.6
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1251007