Zerorez
Zerorez Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zerorez has 1.7 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Technician was friendly and professional, When they left, Used before.
Cons: Bait and switch, Misrepresentation on price, Lack of quality service.Recent recommendations regarding this business are as follows: "Be aware of bad information and poor customer service and management", "Do your neighbors a favor and schedule them for the afternoon.", "Don't use this company. I had to redo many areas myself.", "Get everything in writing before job starts, make sure the price quoted is the one you are being charged. Ask about any additional charges. Ask about any additional charges before the job starts. Get everything in writing. Don’t pay until you have a legitimate receipt for all the services are rendered. If you sign up online make sure you are getting that price. Call ahead of time. Make sure the receipt is filled out before the service is performed. Ask a lot of questions about what the job entails. Let the buyer beware.", "Don’t send your rug out to them!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zerorez has 1.7 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Technician was friendly and professional, When they left, Used before.
Cons: Bait and switch, Misrepresentation on price, Lack of quality service.Recent recommendations regarding this business are as follows: "Be aware of bad information and poor customer service and management", "Do your neighbors a favor and schedule them for the afternoon.", "Don't use this company. I had to redo many areas myself.", "Get everything in writing before job starts, make sure the price quoted is the one you are being charged. Ask about any additional charges. Ask about any additional charges before the job starts. Get everything in writing. Don’t pay until you have a legitimate receipt for all the services are rendered. If you sign up online make sure you are getting that price. Call ahead of time. Make sure the receipt is filled out before the service is performed. Ask a lot of questions about what the job entails. Let the buyer beware.", "Don’t send your rug out to them!".
Most users want Zerorez to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Pissed off
- Call center
- Poor customer service
Preferred solution: Full refund
User's recommendation: Be aware of bad information and poor customer service and management
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnreliable
- Unreliable
I have had other Zerorez cleanings which turned out well. However, this cleaning was a total disappointment and I will never use Zerorez again.
- Used before
Preferred solution: Price reduction
User's recommendation: Don't use this company. I had to redo many areas myself.
Noise Factor
User's recommendation: Do your neighbors a favor and schedule them for the afternoon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santa Ana, CaliforniaFalse advertising
Preferred solution: Price reduction
User's recommendation: Get everything in writing before job starts, make sure the price quoted is the one you are being charged. Ask about any additional charges. Ask about any additional charges before the job starts. Get everything in writing. Don’t pay until you have a legitimate receipt for all the services are rendered. If you sign up online make sure you are getting that price. Call ahead of time. Make sure the receipt is filled out before the service is performed. Ask a lot of questions about what the job entails. Let the buyer beware.
Service
I had set up appointment for Zerorez to come over to my house two weeks ago told him ahead of time bring extra hose due to where my apartment is located and also they told me they could be there between 3&6 They cannot be there in the a.m. I said OK so I proceeded to go to a car show in order to be back by three in the afternoon well they called me at 11:40 in the morning said they were on their way so I love what I was doing went home they got there and did not bring enough hose and could not do the service so the guy there said he would be out next Saturday himself in the a.m.
and will bring enough hose and said he would throw in an enzyme cleaner free because of the way that day was handled I said OK thats fine come Wednesday I got a call from the boss I guess telling me they cannot come out in the a.m. he dont know why his technician told me that it would have to be between three and six again and said technician did not have the authority to tell me he would throw in the Enzyme cleaner but he would go ahead and throw it in for free Well that Saturday came The guy showed up at 12:45 did his equipment would not work right quick working then he tried to say it was working until he was getting ready to finish up my carpet looks like crap I have called left emails and Ive had no response so I will have to go to the Better Business Bureau and probably take just this to small claims with my attorney
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Preferred solution: Full Refund OR my rug returned ASAP
User's recommendation: Don’t send your rug out to them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gilbert, ArizonaI use them annually for the same rooms to be cleaned
Preferred solution: Let the company propose a solution
User's recommendation: Very unhappy after years of being a loyal customer
Had a bad job done
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCarpet doesn't appear clean, and really feels hard..
- Poor service
Preferred solution: Full refund
Had a bad job done
Had upholstery cleaned
First the guy came in to my home with a mask covering his mouth only and no foot covering. He wanted me to help him move a couch, love seat, and rocker to the driveway for cleaning.
I told him I couldn't do that and didn't want to since it was a rainy day in January. He didn't want to clean in the house because he might spray my wooden tables and ruin them. I suggested putting a tarp over the wooden furniture. He brought in a soaking wet tarp.
I said no we would use my tarp that was new and dry. When he left two hours later, I had three pieces of furniture that are soaking wet with no idea when it will dry.
I have a fan blowing on it now to try to speed up the process. He did get out a few spots on the couch but the love seat still has some spots that didn't come clean.
User's recommendation: Don't waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer Service
- Technician was friendly and professional
- Run around about damaged caused
Preferred solution: Deliver product or service ordered
Bad deal
I thought since Zero Rez was so highly talked about on the radio station I listen to everyday that I would give it a try. I liked the concept they advertised.
One thing they do not tell you until you schedule is that there is a fee for dumping your water. Okay an extra $14 I can handle that then after the cleaning things went from bad to worse. My carpets looked worse than ever a week later. Whatever they did pulled things out that I never knew were there.
because of their cleaning I am looking at having to replace my carpet in my entire upstairs. They wanted to blame me since I did not order the pet treatment which I did not know I needed since I don't have a pet.
They kept passing the buck to someone else then they let the 30 days go by and I gave up. It cost me $70 but I learned that we can clean our carpets just as good and what sounds good in theory is not always what it seems:(
User's recommendation: Do not trust them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | La Mesa, CaliforniaTo complain about a driver
Today, October 9, 2020 at 4:30pm, a zerorez driver ran me off the road and into an emergency lane while trying to pass me on a merge. The full length of my 16 foot box truck was ahead of him on the merge.
He accelerated past me anyways. I had to drive into the emergency lane to avoid contact. This was on Scripps Poway Parkway in Poway California. This is a busy area with pedestrians and motorists everywhere.
During rush hour no less. I caught up to this driver at a red light down the road and he proceeded to flip me off. This drivers actions put everyone in the area in danger. I strongly feel the company should discipline the employee, because judging by his suggestive sign language, he did not care at all.
The vehicle license plate number is 74750C1 and the name given to the vehicle is "Galileo".
Please attend to this driver as he is on the road endangering lives in your companies vehicle. Thank you, Nicholas Saunders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carrollton, TexasVery poor service
I had zerorez come out to clean the carpet in my home.
The equipment they use does a good job. I mean they were able to get out some pretty tough stains, not all them but some.
The problem is the guy who came out was in an extreme hurry and didn't get all the carpet in the areas that I paid for.
they missed some extremely dirty spots on the carpet. It's sad when I can do better with my home carpet cleaning unit!
I contacted them looking for a remedy and they first said that the Technician that came out said that the carpet was damaged and that explains the issue.
However, as I said before I have been able to get the areas in question cleaned much better than the results I got from them.
I asked if they would send someone out to evaluate the complaint and so that I could show them that the issue was that the Technician simply missed some big areas or carpet. They indicated that they would send the same guy back to have a look.
So....Send back the same guy to see if he did a good job on it or not?
I refused and requested a refund which they also refused.
- Good equipment
- Poor customer service
- Poor service
Preferred solution: Full refund
User's recommendation: Watch them the whole time to make sure they don't miss parts of the carpet.
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