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They came to clean our carpeting 2x - after the first time our house smelled like we emptied our vacuum canister all over our house. Didn’t smell like that before.....after second “cleaning” we had the manager come to our house. He blamed the smell on our dog. He is an...
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#1385154
At ordering service the need for deep cleaning was repeatly expressed. But they Did Not use deep cleaning! Surfaces cleaned only - - - So we called in another ceaning service to remove the unclean problems left behind at only $39 per room. We are disappointed. I do Not...
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#1380775
I have Microfiber furniture. They told me before starting that they wouldn't be able to get it clean, but still charged me for it AND also charged me for the protectant that I had ordered in my appointment set-up. They DID get my carpets clean. I also ordered...
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I liked
  • Technicians & carpet cleaning
#1372942
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Zerorez - Tile price outlandish...cleaning questionable

Terrible cleaning, grout still stained, paid $150 extra for 2 person shower...only half done. Left my cabinets, walls and toilets covered in dirty water spray. Offered an $80 account credit on a $350.00 bill....had to cleanup and finish the cleaning myself....NOT RECOMMENDATING!
1.6
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1366581
I had zerorez out to clean my carpet and they advertise on tv 3 rooms and a hallway for $139. Well when the guy came out there was a service charge of $15 for booking the appt. Then he said my master bedroom was too big to be considered 1 room and he would have to...
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Anonymous
sher

Hmmm thats crazy since it says a free in home estimate??? So why a charge for booking online?? Maybe its better to call. So if masterbedroom is too big and charge extra wonder...

Anonymous
Kass

I used them too and their product is deceiving. My carpets were not clean at all. I then had to call Stanley Steemer to come and do it right. Blasting water is really not a co...

1.4
#1340033
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Zerorez - They messed up and didn't own up to it

We used their air duct services when the service tech left we noticed our fan in the furnace was still running. They sent someone the next day to take a look at it and they didnt know what was wrong so zerorez sent out a contractor who said our fairly new furnace was broken. Zerorez said they would not pay calling it a coincidence. A 500 dollar service has turned into an over 1300 dollar expense.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1340023
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Zerorez - Not good

They cannot remove stains, just dirt. I have pet stains and it cost me $400+ to learn that lesson. They offered me 1/2 back but never delivered on that promise either.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1318706
Scheduling service was easy and efficient, also receive an email and an appointment confirming my appointment. Attendant arrived within the scheduled time and was very professional. However the cleaning capabilities were lacking, and he was pushy on selling additional...
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1.5
#1308529
On June 23 we had zerores do our house carpets. The first time we used them they were great. This time I thought they were great too, but days later noticed the carpets were not as clean as first time. We had to go out of town twice since then and I didn't notice until...
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#1307176
Was given a quote of $130 to clean carpet from Zerorez Nashville. Guy was in the house less than 5 minutes, and pushed upsell of over several hundred dollars. Seriously, he walked in and said our hardwood floors looked dull and we are doing it all wrong. He said he...
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1.6
I liked
  • When they left
#1278736