Latest review first
Zerorez rip off!
Clean carpet- not really. Cleaner than before but still not clean. Discount- nope. Added an upcharge to the invoice then discounted it. Ends up being the same over priced amount. Still over $180 to sort of clean my tiny apartment carpets? Rude customer service on top of that! No thanks & never again!
Company wrote 0 public responses to the review from Nov 17.
They came to clean our carpeting 2x - after the first time our house smelled like we emptied our vacuum canister all over our house. Didn’t smell like that before.....after second “cleaning” we had the manager come to our house. He blamed the smell on our dog. He is an...Read more
Company wrote 0 private or public responses to the review from Oct 18.
At ordering service the need for deep cleaning was repeatly expressed. But they Did Not use deep cleaning! Surfaces cleaned only - - - So we called in another ceaning service to remove the unclean problems left behind at only $39 per room. We are disappointed. I do Not...Read more
Company wrote 0 public responses to the review from Oct 13.
I have Microfiber furniture. They told me before starting that they wouldn't be able to get it clean, but still charged me for it AND also charged me for the protectant that I had ordered in my appointment set-up. They DID get my carpets clean. I also ordered...Read more
Company wrote 0 private or public responses to the review from Oct 04.
- Technicians & carpet cleaning
Zerorez - Tile price outlandish...cleaning questionable
Terrible cleaning, grout still stained, paid $150 extra for 2 person shower...only half done. Left my cabinets, walls and toilets covered in dirty water spray. Offered an $80 account credit on a $350.00 bill....had to cleanup and finish the cleaning myself....NOT RECOMMENDATING!
Company wrote 0 private or public responses to the review from Sep 26.
I had zerorez out to clean my carpet and they advertise on tv 3 rooms and a hallway for $139. Well when the guy came out there was a service charge of $15 for booking the appt. Then he said my master bedroom was too big to be considered 1 room and he would have to...Read more
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 27.
Zerorez - They messed up and didn't own up to it
We used their air duct services when the service tech left we noticed our fan in the furnace was still running. They sent someone the next day to take a look at it and they didnt know what was wrong so zerorez sent out a contractor who said our fairly new furnace was broken. Zerorez said they would not pay calling it a coincidence. A 500 dollar service has turned into an over 1300 dollar expense.
Company wrote 0 public responses to the review from Aug 27.
Zerorez - Not good
They cannot remove stains, just dirt. I have pet stains and it cost me $400+ to learn that lesson. They offered me 1/2 back but never delivered on that promise either.
Company wrote 0 private or public responses to the review from Aug 01.
Scheduling service was easy and efficient, also receive an email and an appointment confirming my appointment. Attendant arrived within the scheduled time and was very professional. However the cleaning capabilities were lacking, and he was pushy on selling additional...Read more
Company wrote 0 private or public responses to the review from Jul 20.
On June 23 we had zerores do our house carpets. The first time we used them they were great. This time I thought they were great too, but days later noticed the carpets were not as clean as first time. We had to go out of town twice since then and I didn't notice until...Read more
Company wrote 0 private or public responses to the review from Jul 19.
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