Dexter C Eij

Pissed off

Still waiting on customer service to due something about the bad information the service technician told me and my wife about mold which was not accurate
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  • Call center
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Be aware of bad information and poor customer service and management

Angela S Cfn

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Verified Reviewer


Do not book this company Scheduled carpet cleaning (scheduled over a week) arrival window 330pm - 530pm They called 241pm to let me know they needed to cancel & need to reschedule til Monday. They did not have techs in my area - or anytime over the weekend. I asked why they are calling on such short notice - said they didnt know until now - but somehow they know they dont have anyone in my area Friday/Saturday/Sunday THEY WERE ALWAYS MY GO TO CARPET CLEANERS NEVER AGAIN
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  • Unreliable
map-marker Wildomar, California

Noise Factor

They have serviced a neighbor twice now. They arrive mid-morning and stay for 30 minutes or more. The van noise is invasive and deafening. If you are a late sleeper, lots of luck. There has to be a better way to insulate the oscillating racket.
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User's recommendation: Do your neighbors a favor and schedule them for the afternoon.

Anne B Efl
map-marker Eugene, Oregon

I have had other Zerorez cleanings which turned out well. However, this cleaning was a total disappointment and I will never use Zerorez again.