Scheduling service was easy and efficient, also receive an email and an appointment confirming my appointment. Attendant arrived within the scheduled time and was very professional. However the cleaning capabilities were lacking, and he was pushy on selling additional...
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On June 23 we had zerores do our house carpets. The first time we used them they were great. This time I thought they were great too, but days later noticed the carpets were not as clean as first time. We had to go out of town twice since then and I didn't notice until...
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Was given a quote of $130 to clean carpet from Zerorez Nashville. Guy was in the house less than 5 minutes, and pushed upsell of over several hundred dollars. Seriously, he walked in and said our hardwood floors looked dull and we are doing it all wrong. He said he...
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I liked
  • When they left
I scheduled over a week ago to get my carpets cleaned this morning they were supposed to give me a call yesterday to confirm with me. I had talked previously about how I could only have it done in the morning so when I called them today to see why they didn’t call...
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Zerorez - Unprofessional

Cancelled my appointment 10 minutes before the scheduled appointment window.

Zerorez - Three Times Estimate

Quoted $99 for three rooms, hallway $25, and stairs $60. When on site the cost went to $527!!
5/22/18—My wife was quoted 3 rooms, hallway, and stairs for $185. It became $400 when they arrived. I questioned the several options they listed. Deep cleaning vs cleaning? So we paid $244 for what I hope was a good job. Although, it took less than an hour which...
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Zerorez - Dissatisfied

The first time was good about 4 years ago! The next time the inexperienced associate who cleaned the carpets forgot many areas and when I called them to come back to have the carpet redone the truck broke down and they couldn’t finish the job and I never heard back from the company!! Very unprofessional
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Waited for 10 minutes on hold to make an appointment, was told we had to wait for them to show up between noon and 5. The technician who cleaned the carpet went quickly and missed areas he also acted like he was put out to help me move a chair. Paid 130.00 for 2 rooms...
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Let me start by saying that our first experience was excellent where they cleaned really dirty carpets in a rental house. The second experience is where they cleaned the ducts of another rental house. Both guys nice and worked real hard and long. The third experience...
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This company is a joke they use lye infused water and claim no chemicals it has to be the biggest scam iv ever seen anyone who has any understanding of chem knows when you mix...