Zerorez

I had set up appointment for Zerorez to come over to my house two weeks ago told him ahead of time bring extra hose due to where my apartment is located and also they told me they could be there between 3&6 They cannot be there in the a.m. I said OK so I proceeded to go to a car show in order to be back by three in the afternoon well they called me at 11:40 in the morning said they were on their way so I love what I was doing went home they got there and did not bring enough hose and could not do the service so the guy there said he would be out next Saturday himself in the a.m.

and will bring enough hose and said he would throw in an enzyme cleaner free because of the way that day was handled I said OK thats fine come Wednesday I got a call from the boss I guess telling me they cannot come out in the a.m. he dont know why his technician told me that it would have to be between three and six again and said technician did not have the authority to tell me he would throw in the Enzyme cleaner but he would go ahead and throw it in for free Well that Saturday came The guy showed up at 12:45 did his equipment would not work right quick working then he tried to say it was working until he was getting ready to finish up my carpet looks like crap I have called left emails and Ive had no response so I will have to go to the Better Business Bureau and probably take just this to small claims with my attorney

First the guy came in to my home with a mask covering his mouth only and no foot covering. He wanted me to help him move a couch, love seat, and rocker to the driveway for cleaning.

I told him I couldn't do that and didn't want to since it was a rainy day in January. He didn't want to clean in the house because he might spray my wooden tables and ruin them. I suggested putting a tarp over the wooden furniture. He brought in a soaking wet tarp.

I said no we would use my tarp that was new and dry. When he left two hours later, I had three pieces of furniture that are soaking wet with no idea when it will dry.

I have a fan blowing on it now to try to speed up the process. He did get out a few spots on the couch but the love seat still has some spots that didn't come clean.

I thought since Zero Rez was so highly talked about on the radio station I listen to everyday that I would give it a try. I liked the concept they advertised.

One thing they do not tell you until you schedule is that there is a fee for dumping your water. Okay an extra $14 I can handle that then after the cleaning things went from bad to worse. My carpets looked worse than ever a week later. Whatever they did pulled things out that I never knew were there.

because of their cleaning I am looking at having to replace my carpet in my entire upstairs. They wanted to blame me since I did not order the pet treatment which I did not know I needed since I don't have a pet.

They kept passing the buck to someone else then they let the 30 days go by and I gave up. It cost me $70 but I learned that we can clean our carpets just as good and what sounds good in theory is not always what it seems:(

Today, October 9, 2020 at 4:30pm, a zerorez driver ran me off the road and into an emergency lane while trying to pass me on a merge. The full length of my 16 foot box truck was ahead of him on the merge.

He accelerated past me anyways. I had to drive into the emergency lane to avoid contact. This was on Scripps Poway Parkway in Poway California. This is a busy area with pedestrians and motorists everywhere.

During rush hour no less. I caught up to this driver at a red light down the road and he proceeded to flip me off. This drivers actions put everyone in the area in danger. I strongly feel the company should discipline the employee, because judging by his suggestive sign language, he did not care at all.

The vehicle license plate number is 74750C1 and the name given to the vehicle is "Galileo".

Please attend to this driver as he is on the road endangering lives in your companies vehicle. Thank you, Nicholas Saunders