Zerorez
Reviews and Complaints

The Zero-Res tech arrived 1/2hour outside the window agreed upon, he spent another 1/2 hour trying to upsell more services I didn't need, then attempted to collect a "trip charge" that was never mentions in my initial call to their Dispatch unit. After Zero- Res was done cleaning our carpet, it took a full three days for it to dry and the results were NO better than anyone we ever used before. Zero Res is a very dishonest firm, stay away from them!

These people keep calling me leaving messages saying they are returning MY phone calls when I've never called them! They are not in my phone log nor am I even in the state! I'm on the eastcoast!!

We had our air ducts ckeaned two weeks ago. Hours after the cleaning, we could barely breath.

Called the company to come back and check the problem. Did a reclean. Still smell dust every time the AC comes on!

Even the dog is coughing, now! Have no idea hiw to fix this problem.

I have been a customer of theirs for 10 years. The customer service I received from the technician was incredibly rude and inappropriate.

He was lazy, at best. I don't know why a company could hire, much less send out such a kid, to service their clients (He actually said he needed to stop cleaning my carpet and go off to the next house, cause he didn't want to be too exhausted for his next job).

I would not recommend this company any longer. You pay a lot of money for a poor job.

On Saturday, 15 Jun 2019, I used the automatic car wash at the Arizona Auto Spa (a business owned by Zerorez) at 8687 E. Golf Links Road in Tucson, AZ.

The wash took my credit card swipe and then charged me twice for a $9.00 wash. I called the number posted at the car wash several times beginning that day, all the way to Weds, 18 Jun 2019. Each time, I left a message. Each time, no message was returned.

I finally texted the number. The reply was "why don't you come on down and I'll give you a free wash?".

Like I needed a free wash after having had a wash on Sat (when I lost the $9, mind you). Wouldn't recommend this place unless you want to lose money and you have a thing for poor customer service.

They are a fraud. they bring their own water which they never tell you is $60.00 a gallon, really for water!

they tell you super easy to get your stains out, but really super easy to scam you! The regular treatment is just spray chemicals on your carpet then vacuum off. then they tell you they can get pet stains out with the special 'extraction' which is bank account extraction. I rated them a 0, so some poor guy at the head office in MN calls you and argues with you the whole time, then promises to have the local manager call you to discuss (which you never get a call) they also off to come back out to get the brown stains they caused out, but he acknowledged you will be charged for whatever water they have to use when they come back out.

so you get ripped off again. who knows how much more, of course I refused.

I contacted my bank to dispute the fraud charges. I'm telling everyone I know posting all over media to prevent someone else this headache.

I thought my carpets came out great. I listened to the spiel and watched the tech pour food coloring or something on a handheld piece of carpet then just rinse it out so I payed the extra $225 to have a large master and walk in done with the “1 time lasts forever “ microseal.

Unfortunately, it doesn’t work or apply to pet stains or barf because they’re different from coffee or wine. I would have thought the tech might have told me that up front since I had told him my biggest issue was with pet stains.

This I found out when I called a month and a half after I’d had them out to clean my carpets.

So, I’m bummed. I would have them clean carpets again but not get sucked into the high priced “1 time lasts forever” sealing product.

Signed up for the March special 5 rooms $199 and stairs $69 - after the work was done I was charged $884!!! They didn't move the furniture - rushed through the cleaning and I had to ask him to go over an area a couple more times! Very disappointed.

prices excessive - area rug cleaned on 4-4-17 for $20.00 ; charged $120.00 on 12-8-18 for same area run (same service code) also charged for 13 each steps when there are only 9 steps + landing. on 4-4-17 stairs charged $2.00 each; on 12-8-18 same stairs charged at $5.00 a stair for 13 stairs not what actually have 9 stairs.

Be ware - advertised specials quickly turn into a bill of $500.00 - will contact other carpet steam cleaning service.

Clean carpet- not really. Cleaner than before but still not clean.

Discount- nope. Added an upcharge to the invoice then discounted it. Ends up being the same over priced amount. Still over $180 to sort of clean my tiny apartment carpets?

Rude customer service on top of that! No thanks & never again!

Scheduling service was easy and efficient, also receive an email and an appointment confirming my appointment. Attendant arrived within the scheduled time and was very professional.

However the cleaning capabilities were lacking, and he was pushy on selling additional services like pet stain removing which I purchased four pet stain removing at $60 per stain. Had to call again within a few week, because most of the stains were back. Took day off from work, moved my stuff around again. And 1 week later the stains are back.

Customer service manager is unhelpful and extremely defensive.

Asked for my money back, told me they had done all they could for my carpet. Called headquarters, left multiple messages but no one has returned my calls.