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7/28/16 - We just had Zerorez come out to clean our carpets. My wife spoke to the Zerorez salesperson and scheduled the cleaning for today.

After spending several hours moving furniture, extensively vacuuming and preparing the ares to be cleaned, we were really disappointed. We had given them the exact dimensions and uses of ALL the rooms. We were quoted $329.00 plus tax for ALL of the rooms of those sizes, including extra prices because of one larger room. We also had a coupon for discounts.

Within 10 minutes of the workman's arrival and showing him the areas to be cleaned, he immediately went over to a floor vent, pulled back the carpet and began throwing a sales pitch for a LOT more money! Our initial basic price had jumped to $429 plus dollars. He told us that the type of cleaning THEY suggested would NOT be adequate and that we'd be waisting our money. There were two higher quality applications he wanted to sell.

He began giving us the names of other places to go get the carpet done. It was a MAJOR BAIT & SWITCH!

We showed him the front door! It was totally amazing.

Reason of review: Pricing issue.

Zerorez Cons: Bait and switch, Misrepresentation on price, Lack of communication.

Location: Burnsville, Minnesota

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