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I have Microfiber furniture. They told me before starting that they wouldn't be able to get it clean, but still charged me for it AND also charged me for the protectant that I had ordered in my appointment set-up.

They DID get my carpets clean. I also ordered protectant for the carpets, which I don't believe was applied, due to the fact that something was spilled on the carpet a week after the cleaning and there is now a stain. Will NEVER use them again.

Was trying to save money with their deal, but ended up costing me more. I will go back to using CitruSolution Carpet Cleaning.

Reason of review: I don't feel they should attempt to clean something that they know they can't and charge for it..

Monetary Loss: $400.

Preferred solution: Price reduction.

I liked: Technicians & carpet cleaning.

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