I hired Zero Rez to clean my 2 year old carpet. We used them because they are supposed to be "zreo residue".
We have never put chemicals on our carpet so it seemed a good fit. The tech came out and talked me out of the 99.99 service for the more extensive 269.00 treatment.I agreed and he got to work. He ran his steamer over the carpet then went to his truck and got a back pack sprayer on. He began spraying something on the carpet???
As he went back and forth to his truck during this I noticed him tracking something on our marble entryway. I thought it must just be water from the carpet as they are ZERO REZ??? He finished, I paid, we went our own ways. The next morning I started to smell something...
I thought maybe it was just the treatment so I was patient. The next morning it was bad... really bad. It smelled and still smells of mildew.
I called them and they sent another tech out who told me it "must be a prexisting condition". I assured him it was not as our carpet NEVER had an oder like that before. He sprayed an enzyme on it and said that should fix it. Next day, NOPE, still bad if not worse.
I called them back and they sent another tech out named Randy. I remember his name because he was very passive aggressive and quite the smart ***. I ended up asking him to leave as it was clear he was not there to truly help me but rather complain about being there for no reason. At this point I am trying to remove the mildew smell with vinigar and water solutions...
I hope some day it gets better... as for my 3000.00 marble entry way??? It is still cloudy from whatever he tracked on it. Please...
no one should have to go through this. DO NOT USE ZERO REZ.
Monetary Loss: $5269.