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in 2/18/15 2 ZEROREZ techs came out to do carpets and tile in kitchen.1 tech damaged 4 large tile squares, and later discovered a damaged oil painting.

after weeks of calling and calling got the painting fixed. last month NETTIE mgr of LOCAL ZEROREZ agreed to have the damaged tiles replaced. A tech from MR HANDYMAN, who was sent by NETTIE, came on 3/30/15 and gave estimate to repair. explained that needed to get ok from ZEROREZ, who now declines to have tiles repaired.

more telephone calls and NETTIE and not returned calls. Have spoken with Leah Lewis, gen mgr, of ZEROREZ, still tiles have not been replaced.

Needless to say, I will NEVER RECOM this establishment.company lacks customer relations skills!!!!!!

This person wrote the review because of damaged or defective of zerorez customer care from Zerorez. Reviewer claimed that he or she lost $300 and wants Zerorez to "replace damaged tiles or restitution".

The most disappointing in user's experience was run around about damaged caused. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Anonymous
Wylie, Texas, United States #970175

Glad I checked the reviews before calling them for service. Sure don't want to waste time and money with a company so careless and unresponsive. Think I will stick with the reputable companies that have been around for years.

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