Product: Zerorez Carpet Cleaning Service Clear all filters (48 of 48 reviews match)
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When they got here, they cleaned a small patch of my carpet, showed me the dirt, and said the deep cleaning would be $349. Then I said I changed my mind and I would get someone else to clean my carpet. They called their office and dropped the price to $149 for a...
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Zerorez Carpet Cleaning Service
#1183498
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Zerorez - Worst carpet clean ever

They did a terrible cleaning job and then ignored my complaints saying I had signed their waiver. Their technician tricked me into signing this on his mobile phone without my permission
Product
Zerorez Carpet Cleaning Service
#1166931
I called Zerorez specifically about removing the odor. The man who booked the appointment said they treated odors with a THREE-STEP BIOLOGIC TREATMENT PROCESS “THEY FIRST NEUTRALIZE IT, THEN THEY CLEAN IT, THEN THEY PUT THE ENZYME DOWN AND THE ENZYME TAKES CARE OF...
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1.0
Product
Zerorez Carpet Cleaning Service
#1132571
I explained that I had only one area rug that needed to be cleaned on their website form which is very limited.I scheduled the service and the person wanted to charge me $300 to clean a 10'x12' area rug. He asked if it had pet stains, I said "no" he agreed but then...
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Product
Zerorez Carpet Cleaning Service
#1131315
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Ended up paying $830 and carpets looked just the same as before.Called customer service and they put me in touch with a manager. The manager called and assured me that he would come up with a resolution and call me by the end of the day due to the awful job that was...
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Anonymous
Anonymous

WHY did u pay $830 if u weren’t satisfied?

Anonymous
Orange Crush

I know they advertise eco friendly cleaning solutions (apparently NO SOAPS/just WATER!?!?) but I think you're honestly better off renting the Rug Doctor (from grocery or Big B...

Product
Zerorez Carpet Cleaning Service
#1130341
WOULD NEVER USE THIS COMPANY A TOTAL RIP OFF OVER CHARGED US BU DOUBLE AND VERY RUDE TOO WE MADE APOINTMENT AND GOT DOUBLE CHARGED WITH A UP SELL OF DOUBLE THE PRICE QUOTED THIS COMPANY HAS A PLAN RIP YOU OFF THEN TRY TO SMOOTH ALL OVER AFTER BY ACTING SO NICE WHEN YOU...
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Anonymous
Callahan

It's difficult to take this complaint seriously when you haven't used any punctuation, you have several miss spelled words and you've typed the entire thing in capital letters...

1.0
Product
Zerorez Carpet Cleaning Service
I didn't like
  • Service and the price gauging
#1114335
Was quoted a price after walk through.Came back an hour later and technician stated he forgot to add in 3 runners. I don't know how he could have forgotten. He went into garage and lifted up runners and looked at both sides on each rug. So he went from quoted price of...
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Product
Zerorez Carpet Cleaning Service
#1104726
(impossible to have a hole in the rug as it was under a bed). I was promised a small refund on what I paid, and after three months, I've seen nothing. Oh, and they charge you more to clean wool and wool blends. I used to clean carpet - all you have to do is use low...
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1.1
Product
Zerorez Carpet Cleaning Service
I liked
  • Friendly service tech
I didn't like
  • Lack of customer service after job
#1104180
I was told before the tech started that the stains in my carpet would either be removed or at the very least minimized. After he was done & we did the walk thru, the stains seemed to have disappeared. I was elated!! Several hours later, when the drying process had...
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1.2
Product
Zerorez Carpet Cleaning Service
#1101225
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Zerorez - Not pissed at all.

I used Zerorez and was very satisfied!! The lady who cleaned my carpets and large area rug, did a great job. I was very satisfied with the quality of work for the $$$.
4.3
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Advertised vs Delivered
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Website
Product
Zerorez Carpet Cleaning Service
#1098668