Product: Zerorez Carpet Cleaning Service Clear all filters (47 of 47 reviews match)
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I called Zerorez specifically about removing the odor. The man who booked the appointment said they treated odors with a THREE-STEP BIOLOGIC TREATMENT PROCESS “THEY FIRST NEUTRALIZE IT, THEN THEY CLEAN IT, THEN THEY PUT THE ENZYME DOWN AND THE ENZYME TAKES CARE OF...
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1.0
Product
Zerorez Carpet Cleaning Service
#1132571
I explained that I had only one area rug that needed to be cleaned on their website form which is very limited.I scheduled the service and the person wanted to charge me $300 to clean a 10'x12' area rug. He asked if it had pet stains, I said "no" he agreed but then...
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Zerorez Carpet Cleaning Service
#1131315
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Zerorez - ABSOLUTELY HORRIBLE
Ended up paying $830 and carpets looked just the same as before.Called customer service and they put me in touch with a manager. The manager called and assured me that he would come up with a resolution and call me by the end of the day due to the awful job that was...
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Anonymous
Anonymous

WHY did u pay $830 if u weren’t satisfied?

Anonymous
Orange Crush

I know they advertise eco friendly cleaning solutions (apparently NO SOAPS/just WATER!?!?) but I think you're honestly better off renting the Rug Doctor (from grocery or Big B...

Product
Zerorez Carpet Cleaning Service
#1130341

Zerorez - Worst carpet clean ever

#1166931
They did a terrible cleaning job and then ignored my complaints saying I had signed their waiver. Their technician tricked me into signing this on his mobile phone without my permission
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Zerorez - Not pissed at all.

#1098668
4.3
Details
I used Zerorez and was very satisfied!! The lady who cleaned my carpets and large area rug, did a great job. I was very satisfied with the quality of work for the $$$.
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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Zerorez Carpet Cleaning Service Review

#992809
1.0
Details
They came to clean a rental unit. The carpets looked just as dirty after the cleaning as they did before. I ended up using a spot spray and it took out even the worst stains. I had another rental unit with the same carpet and pretty much the same dirt. I used a different carpet cleaning service and was astounded at how good the carpets looked when they had finished. I'll never use Zerorez again.
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Product or Service Quality
Value for money

Zerorez Carpet Cleaning Service Review

#853559
First time they cleaned it was awesome, carpet almost dry, and soft like sheep's wool. Second time had them come again to redo. Carpet wet wet wet, and stiff after it dried, was not hapoy even after redo
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WOULD NEVER USE THIS COMPANY A TOTAL RIP OFF OVER CHARGED US BU DOUBLE AND VERY RUDE TOO WE MADE APOINTMENT AND GOT DOUBLE CHARGED WITH A UP SELL OF DOUBLE THE PRICE QUOTED THIS COMPANY HAS A PLAN RIP YOU OFF THEN TRY TO SMOOTH ALL OVER AFTER BY ACTING SO NICE WHEN YOU...
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Anonymous
Callahan

It's difficult to take this complaint seriously when you haven't used any punctuation, you have several miss spelled words and you've typed the entire thing in capital letters...

1.0
Product
Zerorez Carpet Cleaning Service
I didn't like
  • Service and the price gauging
#1114335
Was quoted a price after walk through.Came back an hour later and technician stated he forgot to add in 3 runners. I don't know how he could have forgotten. He went into garage and lifted up runners and looked at both sides on each rug. So he went from quoted price of...
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Product
Zerorez Carpet Cleaning Service
#1104726
(impossible to have a hole in the rug as it was under a bed). I was promised a small refund on what I paid, and after three months, I've seen nothing. Oh, and they charge you more to clean wool and wool blends. I used to clean carpet - all you have to do is use low...
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1.1
Product
Zerorez Carpet Cleaning Service
I liked
  • Friendly service tech
I didn't like
  • Lack of customer service after job
#1104180
I was told before the tech started that the stains in my carpet would either be removed or at the very least minimized. After he was done & we did the walk thru, the stains seemed to have disappeared. I was elated!! Several hours later, when the drying process had...
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1.2
Product
Zerorez Carpet Cleaning Service
#1101225
In the mean time the carpet dried. 1 of the areas looks real good, the other two when dry looked as bad or worse than before the cleaning! I waited and waited for the call to arrange the 'come' back! in 10 days I called and it seemed a surprise that a re-do was needed.
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Product
Zerorez Carpet Cleaning Service
I liked
  • When they left
  • Technician was friendly and professional
I didn't like
  • Carpets still very wet and spots still present
  • Bait and switch
  • Bait switch not a good job
#1097982
My carpet was left soaking wet and was found almost 2 hours after the service tech had left my house as I didn't want to walk on the freshly cleaned carpet. I called the company. The service agent Melissa was not able to schedule someone to come out to do "dry passes"...
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Product
Zerorez Carpet Cleaning Service
#1074783

I called to get the tech back to finish the service, but customer service hung up on me. THREE TIMES. They are now not responding to emails, so I am filing complaints everywhere I can. I get that some spots won't come up, but they can never come up if they aren't even cleaned. Very unprofessional!! Avoid Zerorez...
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1.6
Product
Zerorez Carpet Cleaning Service
I liked
  • Technician was friendly and professional
I didn't like
  • He did not complete the work as agreed to
#1073217