Product: Zerorez Carpet Cleaning Service Clear all filters (50 of 50 reviews match)
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I was told before the tech started that the stains in my carpet would either be removed or at the very least minimized. After he was done & we did the walk thru, the stains seemed to have disappeared. I was elated!! Several hours later, when the drying process had...
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1.2
Product
Zerorez Carpet Cleaning Service
#1101225
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Zerorez - Not pissed at all.

I used Zerorez and was very satisfied!! The lady who cleaned my carpets and large area rug, did a great job. I was very satisfied with the quality of work for the $$$.
4.3
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Product
Zerorez Carpet Cleaning Service
#1098668
In the mean time the carpet dried. 1 of the areas looks real good, the other two when dry looked as bad or worse than before the cleaning! I waited and waited for the call to arrange the 'come' back! in 10 days I called and it seemed a surprise that a re-do was needed.
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Product
Zerorez Carpet Cleaning Service
I liked
  • Technician was friendly and professional
  • When they left
I didn't like
  • Bait switch not a good job
  • Bait and switch
  • Lack of communication
#1097982
My carpet was left soaking wet and was found almost 2 hours after the service tech had left my house as I didn't want to walk on the freshly cleaned carpet. I called the company. The service agent Melissa was not able to schedule someone to come out to do "dry passes"...
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Product
Zerorez Carpet Cleaning Service
#1074783

I called to get the tech back to finish the service, but customer service hung up on me. THREE TIMES. They are now not responding to emails, so I am filing complaints everywhere I can. I get that some spots won't come up, but they can never come up if they aren't even cleaned. Very unprofessional!! Avoid Zerorez...
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1.6
Product
Zerorez Carpet Cleaning Service
I liked
  • Technician was friendly and professional
I didn't like
  • He did not complete the work as agreed to
#1073217

I called Zerorez June 3 , 2017 to clean my carpet. I have almost 1900 sq feet. The cleaner was at my home for less than 45 minutes. I was charged an extra $37 to clean a small walk in closet. Yes the stains in the closet were either missed or they came back the next...
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1.0
Product
Zerorez Carpet Cleaning Service
#1057962
I hired zerorez to come clean the apartment complexes that I own because I just had a bunch of college kids/tenants leave for summer, we were scheduled for an arrival time between 3:00pm to 5:00pm, they showed up at 7:20!!! however I wanted to try their "empowered...
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Anonymous
Anonymous

This doesn't sound like the Zerorez I know. They've always bent over backwards for our business.

Anonymous
Anonymous

Thanks for your information. I'm going to call a local company now!

Product
Zerorez Carpet Cleaning Service
#1045688
Zerorez - Liars and scammers
I scheduled a carpet cleaning early in the week for today, 5/6/17. I received a confirmation email and was told they would arrive between 10-1 today, with it probably being during the first half of the appointment time. At 1:10 pm I called the listed number and was...
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Anonymous
Orange Crush

"Sir, I do not have a doorbell."Oh, SNAP!!!Steven P., for the WIN!!!

1.3
Product
Zerorez Carpet Cleaning Service
#1043808
I had zerorez come out to clean carpets in two houses and both houses (fairly new) ended up smelling like dirty carpeting for the next 3 days. The $99 special turned up being $185 specials in both houses. I called to complain about the smell and the quality control...
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1.0
Product
Zerorez Carpet Cleaning Service
#1039627
I called and set the appointment up i was expecting them to be here between 8:30 & 9:00 it was after 9:30 when I get a call saying that guy could not come down my dirt road because he said he was sinking and would get stuck i talked to the office people and the driver...
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3.0
Product
Zerorez Carpet Cleaning Service
#1039243