Zerorez gets a zero

We had Zerorez come out last year with no problems and the carpet was totally dry in 4 hours, Great experience!

We had Zerorez again come out this year and clean our carpet. Rob came on Wed 5/25/2016 and cleaned the carpet. The carpet rolled in several places, took 18 hrs to dry, had several dark spots after the cleaning and totally smelled of wet water. He had water coming out everywhere under the truck while cleaning. We complained and sent photos of our carpet to where it was rolling to Zerorez. They called and rescheduled another tech to redo the carpet.

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Value for money
Billing Practices
Product or Service Quality
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Lack of quality service

Reason of review:
Bad quality
Product or service
Zerorez Carpet Cleaning
Review category
Cleaning Services
review #855744 by

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May 28 #1165831

Art another tech came out and recleaned our carpet, he did an awesome job! Carpet felt clean, no rolling, no smell and dried in 4 hrs.
I will ask for Art from now on to do our cleaning.

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